{"id":36512,"date":"2026-10-29T11:26:07","date_gmt":"2026-10-29T10:26:07","guid":{"rendered":"https:\/\/www.jelenov-greben.si\/trgovina\/vracilo-in-reklamacija\/"},"modified":"2026-10-29T11:26:07","modified_gmt":"2026-10-29T10:26:07","slug":"vracilo-in-reklamacija","status":"publish","type":"page","link":"https:\/\/www.jelenov-greben.si\/trgovina\/vracilo-in-reklamacija\/","title":{"rendered":"Vra\u010dilo in reklamacija"},"content":{"rendered":"\n<div class=\"jg-ret\">\n<div class=\"jg-ret-intro\">\n<p class=\"jg-ret-kicker\">Vra\u010dila in reklamacije<\/p>\n<h1 class=\"jg-ret-title\">Obrazec za vra\u010dilo ali reklamacijo izdelka<\/h1>\n<p>Izdelek lahko vrnete v 14 dneh od prejema po\u0161iljke, brez navedbe razloga. \u010ce je izdelek po\u0161kodovan ali ima napako, nam to sporo\u010dite prek istega obrazca. Zahtevek obravnavamo na <a href=\"mailto:ptc@jelenov-greben.si\">ptc@jelenov-greben.si<\/a>.<\/p>\n<\/div>\n<div class=\"jg-ret-steps\">\n<div class=\"jg-ret-step\"><span>1<\/span><h3>Izpolnite obrazec<\/h3><p>Navedite \u0161tevilko naro\u010dila, izdelke in razlog vra\u010dila ali opis napake.<\/p><\/div>\n<div class=\"jg-ret-step\"><span>2<\/span><h3>Po\u0161ljite izdelke<\/h3><p>Nepo\u0161kodovane in neuporabljene izdelke v originalni embala\u017ei po\u0161ljite na: Jelenov greben PTC d.o.o., Olimje 90, 3254 Pod\u010detrtek.<\/p><\/div>\n<div class=\"jg-ret-step\"><span>3<\/span><h3>Vra\u010dilo kupnine<\/h3><p>Kupnino vrnemo najkasneje v 14 dneh, na enak na\u010din, kot je bilo izvedeno pla\u010dilo.<\/p><\/div>\n<\/div>\n<div class=\"jg-ret-card\"><style id=\"wpforms-css-vars-36510\">\n\t\t\t\t#wpforms-36510 {\n\t\t\t\t--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-background-width: 100;\n--wpforms-background-height: 100;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-36510\"><form id=\"wpforms-form-36510\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"36510\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/trgovina\/wp-json\/wp\/v2\/pages\/36512\" data-token=\"7dee33e769a8be1f240b32e2a078e0d4\" data-token-time=\"1793626133\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-36510-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-36510-field_1\">Ime in priimek <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-36510-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-36510-field_1-error\" required><\/div>\t\t<div id=\"wpforms-36510-field_12-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"12\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-36510-field_12\" >vra\u010date in ki<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-36510-field_12\" class=\"wpforms-field-medium\" name=\"wpforms[fields][12]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-36510-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-36510-field_2\">E-po\u0161ta <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-36510-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-36510-field_2-error\" required><\/div><div id=\"wpforms-36510-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-36510-field_3\">Telefon<\/label><input type=\"text\" id=\"wpforms-36510-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" placeholder=\"npr. 041 123 456\" aria-errormessage=\"wpforms-36510-field_3-error\" ><\/div><div id=\"wpforms-36510-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-36510-field_4\">Naslov (ulica, po\u0161tna \u0161tevilka, kraj) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-36510-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-36510-field_4-error\" required><\/div><div id=\"wpforms-36510-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-36510-field_5\">\u0160tevilka naro\u010dila <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-36510-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" placeholder=\"npr. 12345\" aria-errormessage=\"wpforms-36510-field_5-error\" required><\/div><div id=\"wpforms-36510-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-36510-field_6\">Datum prejema po\u0161iljke <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-36510-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" placeholder=\"dd.mm.llll\" aria-errormessage=\"wpforms-36510-field_6-error\" required><\/div><div id=\"wpforms-36510-field_7-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"7\"><fieldset><legend class=\"wpforms-field-label\">Vrsta zahtevka <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-36510-field_7\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-36510-field_7_1\" name=\"wpforms[fields][7]\" value=\"Odstop od pogodbe \u2013 vra\u010dilo izdelka (v 14 dneh od prejema)\" aria-errormessage=\"wpforms-36510-field_7_1-error\" aria-describedby=\"wpforms-36510-field_7-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-36510-field_7_1\">Odstop od pogodbe \u2013 vra\u010dilo izdelka (v 14 dneh od prejema)<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-36510-field_7_2\" name=\"wpforms[fields][7]\" value=\"Reklamacija \u2013 izdelek je po\u0161kodovan ali ima napako\" aria-errormessage=\"wpforms-36510-field_7_2-error\" aria-describedby=\"wpforms-36510-field_7-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-36510-field_7_2\">Reklamacija \u2013 izdelek je po\u0161kodovan ali ima napako<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-36510-field_7_3\" name=\"wpforms[fields][7]\" value=\"V po\u0161iljki je napa\u010den izdelek\" aria-errormessage=\"wpforms-36510-field_7_3-error\" aria-describedby=\"wpforms-36510-field_7-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-36510-field_7_3\">V po\u0161iljki je napa\u010den izdelek<\/label><\/li><\/ul><div id=\"wpforms-36510-field_7-description\" class=\"wpforms-field-description\">Personaliziranih in lasersko graviranih izdelkov ni mogo\u010de vrniti v okviru odstopa od pogodbe, reklamacija napak pa je mo\u017ena.<\/div><\/fieldset><\/div><div id=\"wpforms-36510-field_8-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-36510-field_8\">Izdelki, ki jih vra\u010date (ime in koli\u010dina) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-36510-field_8\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-36510-field_8-error\" required><\/textarea><\/div><div id=\"wpforms-36510-field_9-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-36510-field_9\">Razlog vra\u010dila oz. opis napake <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-36510-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" aria-errormessage=\"wpforms-36510-field_9-error\" aria-describedby=\"wpforms-36510-field_9-description\" required><\/textarea><div id=\"wpforms-36510-field_9-description\" class=\"wpforms-field-description\">Pri reklamaciji nam fotografije po\u0161kodbe ali napake po\u0161ljite na ptc@jelenov-greben.si, s \u0161tevilko naro\u010dila v zadevi.<\/div><\/div><div id=\"wpforms-36510-field_10-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"10\"><fieldset><legend class=\"wpforms-field-label\">\u017delim <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-36510-field_10\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-36510-field_10_1\" name=\"wpforms[fields][10]\" value=\"Vra\u010dilo kupnine\" aria-errormessage=\"wpforms-36510-field_10_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-36510-field_10_1\">Vra\u010dilo kupnine<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-36510-field_10_2\" name=\"wpforms[fields][10]\" value=\"Zamenjavo za enak izdelek\" aria-errormessage=\"wpforms-36510-field_10_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-36510-field_10_2\">Zamenjavo za enak izdelek<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-36510-field_10_3\" name=\"wpforms[fields][10]\" value=\"Zamenjavo za drug izdelek\" aria-errormessage=\"wpforms-36510-field_10_3-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-36510-field_10_3\">Zamenjavo za drug izdelek<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-36510-field_11-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"11\"><fieldset><legend class=\"wpforms-field-label\">Soglasje <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-36510-field_11\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-36510-field_11_1\" name=\"wpforms[fields][11][]\" value=\"Potrjujem, da so navedeni podatki resni\u010dni, in se strinjam z obdelavo osebnih podatkov za namen obravnave vra\u010dila oz. reklamacije.\" aria-errormessage=\"wpforms-36510-field_11_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-36510-field_11_1\">Potrjujem, da so navedeni podatki resni\u010dni, in se strinjam z obdelavo osebnih podatkov za namen obravnave vra\u010dila oz. reklamacije.<\/label><\/li><\/ul><\/fieldset><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-36510-field_12-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-36510-field_12-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-36510-field_12-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"36510\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1793626133.8cd9a0cd71baf5152a4b0ed471a614c30ec630eca61aa9fb708de9f8a0a197aa\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.jelenov-greben.si\/trgovina\/wp-json\/wp\/v2\/pages\/36512\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-36510\" class=\"wpforms-submit\" data-alt-text=\"Po\u0161iljam \u2026\" data-submit-text=\"Po\u0161lji zahtevek\" aria-live=\"assertive\" value=\"wpforms-submit\">Po\u0161lji zahtevek<\/button><img decoding=\"async\" src=\"https:\/\/www.jelenov-greben.si\/trgovina\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n<p class=\"jg-ret-note\">Personaliziranih in lasersko graviranih izdelkov ni mogo\u010de vrniti v okviru odstopa od pogodbe. Stro\u0161ke vra\u010dila krije kupec. Podrobnosti so v <a href=\"\/trgovina\/pravilnik-povrnitev-vracil\/\">splo\u0161nih pogojih poslovanja<\/a>. Za vpra\u0161anja nas pokli\u010dite na <a href=\"tel:+38665551022\">065 551 022<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vra\u010dila in reklamacije Obrazec za vra\u010dilo ali reklamacijo izdelka Izdelek lahko vrnete v 14 dneh od prejema po\u0161iljke, brez navedbe razloga. \u010ce je izdelek po\u0161kodovan ali ima napako, nam to sporo\u010dite prek istega obrazca. Zahtevek obravnavamo na ptc@jelenov-greben.si. 1 Izpolnite obrazec Navedite \u0161tevilko naro\u010dila, izdelke in razlog vra\u010dila ali opis napake. 2 Po\u0161ljite izdelke Nepo\u0161kodovane [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36512","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vra\u010dilo in reklamacija - Jelenov greben - spletna trgovina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jelenov-greben.si\/trgovina\/vracilo-in-reklamacija\/\" \/>\n<meta property=\"og:locale\" content=\"sl_SI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vra\u010dilo in reklamacija - Jelenov greben - spletna trgovina\" \/>\n<meta property=\"og:description\" content=\"Vra\u010dila in reklamacije Obrazec za vra\u010dilo ali reklamacijo izdelka Izdelek lahko vrnete v 14 dneh od prejema po\u0161iljke, brez navedbe razloga. \u010ce je izdelek po\u0161kodovan ali ima napako, nam to sporo\u010dite prek istega obrazca. 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